YA ESTÁ AQUÍ EL BLACK FRIDAY. Durante la promoción no garantizamos los plazos de preparación y entrega, consulta condiciones
Please, read the following sections carefully to solve any doubts you may have regarding shipment to Europe. If you still have any questions, please contact us at hola@kimidori.es
We offer 3 different payment options:
Credit/debit card: fulfilling all the safety standards (Redsys.com)
Paypal: a fee of 0.35€ + 2.7% of your total purchase will be applied to the order.
Bank Transfer: you can send us the transfer document or email. If you are unable to do so, we will process the order as soon as we receive the transfer (depending on the issuing bank)
All the prices shown on our website include the Spanish taxes (VAT) of 21%. If you register a NON-EU address, the website will automatically show you the prices without taxes, and you will have to pay them during the customs clearance process in your country.
The prices are always shown in €.
To offer the best shipping rates, the minimum order on our website is 20 €.
The shipping cost will vary between countries:
|
Country |
Shipping cost |
EU / NON-EU |
Estimated transit |
|
Germany |
6.99 € |
EU |
2-3 days |
|
France |
6.99 € |
EU |
1-2 days |
|
Monaco |
6.99 € |
NON-EU |
1-2 days |
|
Austria |
7.99 € |
EU |
2-3 days |
|
Belgium |
7.99 € |
EU |
2-3 days |
|
Italy |
7.99 € |
EU |
2-3 days |
|
Luxenbourg |
7.99 € |
EU |
2-3 days |
|
Netherlands |
7.99 € |
EU |
2-3 days |
|
England |
13.99 € |
NON-EU |
4-5 days |
|
Scotland |
15.99 € |
NON-EU |
4-5 days |
|
Wales |
15.99 € |
NON-EU |
4-5 days |
|
Northern Ireland |
15.99 € |
NON- EU |
3-4 days |
|
Denmark |
10.99 € |
EU |
2-3 days |
|
Slovakia |
10.99 € |
EU |
3-4 days |
|
Slovenia |
10.99 € |
EU |
3-4 days |
|
Poland |
10.99 € |
EU |
3-4 days |
|
Switzerland |
10.99 € |
NON-EU |
3-4 days |
|
Czech Republic |
10.99 € |
EU |
2-3 days |
|
Bulgaria |
15.99 € |
NON-EU |
4-5 days |
|
Croatia |
15.99 € |
NON-EU |
3-4 days |
|
Estonia |
15.99 € |
EU |
4-5 days |
|
Finland |
15.99 € |
EU |
4-6 days |
|
Hungary |
15.99 € |
EU |
2-3 days |
|
Latvia |
15.99 € |
EU |
4-5 days |
|
Lithuania |
15.99 € |
EU |
4-5 days |
|
Norway |
21.99 € |
EU |
3-6 days |
|
Romania |
15.99 € |
NON-EU |
3-4 days |
|
Serbia |
21.99 € |
NON-EU |
4-5 days |
|
Sweden |
15.99 € |
EU |
3-5 days |
If your country is not on the list above, please contact us at hola@kimidori.es and we will be happy to provide you with information and a shipping quotation.
All our international orders are shipped with DPD (except Portugal, with MRW)
*We do not ship to islands, including Sicilia and Sardegna.
*Due to Brexit, shipping costs to the UK have increased. The shipping cost now includes import and export taxes, which are mandatory.
If you need an invoice for your order with your VAT number, please send an email to hola@kimidori.es with the order reference and complete billing address and we can provide it for you.
You can return any product if it doesn’t meet your expectations. If you are not completely happy or satisfied with a product for whatever reason, we will offer you a complete refund for the price you paid for it. The product must be unopened, unused and with the packaging intact.
You will have 14 days to return a product, counting from the day you received the order. You must communicate the return by sending an email to hola@kimidori.es during this period, and send the product to our warehouse. The address is as follows:
KIMIDORI
Poligono Industrial Guadalquivir
C/Tecnologia, 22
41120 Gelves (Seville)
The customer will assume all shipping costs of the return and the risk of the transport.
As soon as we receive the return, we will contact you to ask for your preferred method for receiving the refund.
Defective products
If you received a defective or wrong product or an incomplete order, you must send us an email to hola@kimidori.es within 14 days, counting from the day you received your order. We will possibly need pictures or a video to check the defective product.
We will send you a replacement or a refund.
If the box arrives damaged, please check the content. We will send every order with special transport insurance. Take pictures of the box and the products damaged and send them to hola@kimidori.es We will replace all damaged products if they are still in stock or refund them.
You can get reward points with every order you place at KIMIDORI over 20 €.
You will get 15 points for every € (excluding shipping costs and Paypal fee). For example, if you place a 50€ order you will get 750 points.
Once you get reward points, you will see them on your customer account. You can get free products with your rewards points, visit our "points" catalogue to see all the products we have available: https://www.kimidori.es/points.html
We will send you a reminder email with the total amount of reward points you have in your customer account.
The points are valid forever. You don’t need to use them immediately!